PRIVACY POLICY

 

I. General

 

The protection of privacy and personal data is of great importance to ATERIMA care. We strive to ensure that the processing of personal data is accurate, compliant with applicable regulations, and respectful of the rights of individuals who have provided us with their personal data.
Before you use our websites or the services we offer, please read this privacy statement. Trust us, we are your partner!
The controller of your personal data is ATERIMA Spółka Akcyjna, located at Puszkarska 7M, Kraków (30-644), NIP 6793210711, hereinafter referred to as "ATERIMA care."
If you have further questions about this privacy statement and the protection of your personal data, please contact us at the following email: datarequest@aterima-care.es.

 

II. Processing of Personal Data

 

You provide us with your personal data by filling out a form or simply by contacting us. We guarantee that your data will be treated confidentially. When you provide us with your personal data, ATERIMA Spółka Akcyjna is responsible for its further processing. We process personal data only to the extent and for the purpose for which it was provided.

For example, if you contact us to request a quote or to answer a question, your data will be used solely for that purpose. However, if you enter into a collaboration with us and provide additional data for this purpose, that data will be used to fulfill the contract we have entered into. Personal data is often processed based on consent (e.g., for marketing purposes). However, there are many other legal bases, such as contractual obligations, defense or assertion of claims, or compliance with legal obligations of the controller. We may process your personal data if it is necessary for our legitimate interest or the interests of third parties, provided that the processing does not infringe upon your interests or rights. Legitimate interests might include managing customer or business relationships, improving our services and solutions, or developing business partnerships.

By contacting us by phone, through a form, or by email, you transmit to us your personal data, such as your name, contact details, telephone number, and email address (as the sender's address). Additionally, you may include other personal data in the message text. In this case, the legal basis for processing personal data is your consent, which arises from the initiated contact with us. Your personal data provided during email contact will be processed exclusively for the purpose of processing your request or registration in our database of care seekers, as well as participation in our advertising campaigns and loyalty programs. The content of the correspondence may be archived.

Remember that the provision of personal data is always voluntary. However, please note that without the provision of your data, we cannot make an offer or provide our services.

We share your personal data with companies associated with ATERIMA Spółka Akcyjna and with our trusted partners and coordinators in Spain to offer you care services and opportunities. The employees of ATERIMA Spółka Akcyjna have been duly authorized to process personal data and are bound by confidentiality obligations.

We process your data, such as name, first name, email address, telephone number, residential address, and other information necessary for contract execution. If you provide us with information about your health or the health condition of the person being cared for and you give your consent, we can process sensitive health-related data.

In processing personal data, we strive to ensure that it is properly secured and that unauthorized persons do not have access to it. For this purpose, we have implemented a range of security measures and appointed a data protection officer who liaises with the relevant supervisory authority. We guarantee the confidentiality of all personal data provided to us.

We ensure that all legally required security and data protection measures are taken. Personal data is processed with due care and is adequately protected from access by unauthorized persons. The personal data that you provide directly to us is processed only within the territory of the European Union. (See the Cookie Policy in the section on data collection by third parties). In the course of providing services, your personal data may be subjected to profiling, including automated data processing. You have the right to object to this type of processing of your data.

However, remember that you should also take steps to protect your personal data. Do not share it with others unless necessary.

 

III. What Rights Do You Have?

 

Remember that you have the authority to decide the extent and purpose for which your personal data is processed. We consider your decisions in this regard.
In connection with the processing of your personal data, you have the following rights:
a) the right to access your personal data, and to correct, delete, or restrict its processing,
b) the right to object to the processing,
c) the right to data portability,
d) the right to withdraw consent for processing personal data for a specific purpose if you have previously given such consent,
e) the right to lodge a complaint with the supervisory authority regarding the protection of personal data.

If your data is processed based on your consent, you can withdraw this consent at any time. Please note, however, that upon withdrawal, you will no longer be able to use the services we offer, and the withdrawal of consent does not affect the legality of the data processing carried out prior to the withdrawal. The same principle applies to requests for the deletion of your personal data. Be aware that we may not always be able to delete your personal data immediately; for example, data must be retained for the legally required period after the conclusion of a collaboration.

We will continue to process your personal data until you withdraw your consent, if consent is the basis for processing, or until the purposes for which your personal data has been processed are fulfilled, or until any legally specified deadlines expire, including those from statutes of limitations or other regulations.

You can update and change your personal data at any time. In certain circumstances, such as when your data is processed for the purpose of direct marketing by the controller, you have the right to object to the processing of personal data.
You can exercise the aforementioned rights by contacting us at: datarequest@aterima-care.es.
If you believe that your rights concerning the protection of personal data have been violated, please inform us. This will allow us to effectively safeguard your rights. Additionally, you have the right to lodge a complaint with the supervisory authority for the protection of personal data.

 

IV. Cookie Policy

 

Our website, like almost all others, uses cookies to ensure the best user experience. Cookies are small text files that are stored on your end device (e.g., computer, tablet, smartphone) and can be read by our IT system.
Cookies enable us to:
a) Ensure the website functions properly, as you would expect,
b) Improve the speed and security of the website,
c) Enhance the features available to you,
d) Utilize analytical tools,
e) Use marketing tools,
f) Display YouTube videos,
g) Utilize social functions.

We use cookies to make your experience on our website more comfortable. The following third-party cookies may be used on our website:
Google Analytics
Google Tag Manager
Google AdWords
Google AdSense
Facebook Custom Audiences
Social media platforms including Facebook, Twitter, LinkedIn, and Pinterest
SALESmanago
Hotjar

Upon your first visit to the website, you will be presented with information about our use of cookies. Accepting and closing this information indicates your consent to the use of cookies in accordance with this privacy policy. You can withdraw your consent at any time by deleting cookies and adjusting your browser's cookie settings. However, please be aware that disabling cookies can lead to difficulties in using our website, as well as many other websites that rely on cookies.

Cookie files, often simply called "cookies," are IT data, specifically text files, stored on the end device of a website user and are intended for use on website pages. Cookies typically contain the name of the originating website, storage duration on the end device, and a unique number.

What are cookies used for?

Cookies are used for the following purposes:
a) Customizing the content of website pages to the preferences of the user and optimizing the use of websites; specifically, these files enable the recognition of the user's device and the correct display of the website, tailored to their individual needs.
b) Creating statistics that help understand how website users utilize websites, thereby improving their structure and content.
What cookies do we use?
Our website uses two basic types of cookies: session cookies and persistent cookies. Session cookies are temporary files that are stored on the user's end device until they log out, leave the website, or turn off the software (web browser). Persistent cookies are stored on the user’s end device for the duration specified in the cookie file parameters, or until they are deleted by the user.
Cookies used by partners of the service provider, including website users, are subject to their own privacy policies.
Do cookies contain personal data?

The cookies used on the website do not store personal data.
Managing cookies:
In many cases, the software used for browsing websites (web browsers) allows cookies to be stored on the user's end device by default. Website users can change their cookie settings at any time. These settings can be modified particularly to block the automatic handling of cookies in the web browser settings or to notify about each entry on the user's device. Detailed information about the options and methods for handling cookies can be found in the software (web browser) settings.

Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer 
Internet Explorer: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d 
Google Chrome: https://support.google.com/chrome/answer/95647 
Safari: https://support.apple.com/en-is/guide/safari/sfri11471/16.0/mac/11.0 
Opera: https://help.opera.com/en/latest/web-preferences/#cookies   

Google Analytics
We use analysis tools such as Google Analytics that collect anonymous information about your visits to our website, such as the sub-pages you have viewed, the duration of your stay on the website, or the transitions between individual sub-pages. This is related to the use of Google cookies.

Facebook
Our website integrates plugins from the social network Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins can be recognized by the Facebook logo or the "Like Button" ("Gefällt mir") on our page. An overview of the Facebook plugins can be found at https://developers.facebook.com/docs/plugins/.

When you visit our website, the plugin establishes a direct connection between your browser and the Facebook server. As a result, Facebook receives information from your IP address about which pages we have visited. If you click the Facebook "Like Button" while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the website, have no knowledge of the content of the data transmitted to Facebook or how Facebook uses this data. More information can be found in Facebook's privacy policy at https://www.facebook.com/privacy/policy/. 
If you do not want Facebook to associate your visit to our pages with your Facebook account, please log out of your Facebook account.

Google Maps
This website uses the Google Maps service via an API. The service is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to store your IP address. This information is generally transmitted to and stored on a server by Google in the USA. The provider of this website has no influence over this data transmission.
The use of Google Maps is in the interest of an appealing presentation of our website and an easy findability of the places indicated on our website. This constitutes a legitimate interest within the meaning of Article 6 (1) (f) GDPR.
More information on the handling of user data can be found in Google's privacy policy at https://policies.google.com/privacy. 
The administrator uses statistical analysis of website visitor numbers via Google Analytics (Google Inc., based in the USA). The administrator does not provide the operator of this service with personal data, but only anonymized information. The service is based on the use of cookies on the user's end device. Regarding the information about user preferences collected by the Google advertising network, users can view and manage the information resulting from cookies using the following tool: https://www.google.com/ads/preferences/.

The administrator uses remarketing techniques that allow advertising messages to be tailored to the behavior of users on the website, which may give the impression that the user's personal data is used to track them, but in practice, no personal data is transferred from the administrator to the advertising providers. The technical requirement for carrying out this process is the activation of cookies.

 

V. Server Logs

 

The use of the website involves sending requests to the server where the website is hosted. Each request directed to the server is recorded in the server logs.
Server logs capture your IP address, the date and time of the server, as well as information about the web browser and operating system you used. These logs are stored and maintained on the server. The data in the server logs are not associated with specific individuals who use the website and are not utilized by us for identification purposes.
The server logs serve merely as auxiliary material for the management of the website, and their contents are shared only with those authorized to manage the server.

 

VI. The Role of the Privacy Policy and Its Changes

 

This policy serves an informative purpose and does not supersede legal provisions. Should there be a need to modify the policy, an updated version will be made available on our website. We are eager to address any questions you may have. Contact details can be found below.
Data Protection Officer: datarequest@aterima-care.es.