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PRIVACY POLICY

I. General 

This Privacy Policy is intended to provide you with information about the protection of personal data processed in connection with the use of the website www. https://aterima-care.es/ (hereinafter: ‘Website’). 

 The protection of privacy and personal data is of great importance to ATERIMA care. We strive to ensure that the processing of personal data is accurate, compliant with applicable regulations, and respectful of the rights of individuals who have provided us with their personal data. 

Before you use our websites or the services we offer, please read this privacy statement. Trust us, we are your partner! 

The privacy policy sets out the rules for the processing and protection of personal data provided to us by you as a User in connection with the use of the Website. 

In order to ensure the security of the personal data entrusted to us, we have implemented procedures to prevent any breach of personal data security. These procedures comply with applicable law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as ‘GDPR’). 

The Website collects information about users and their behaviour in the following ways: 

We reserve the right to make changes to the privacy policy, which may be influenced by the development of internet technology, possible changes in the law regarding the protection of personal data and the development of our website. Changes to the content of the policy become effective when the amended version of the policy is posted on the Website. 

The website may contain links to other websites. Such websites are not supervised by our website in any way. These websites may have their own privacy policies and regulations, which we recommend that you read. 

II. Information obligation – details of personal data processing 

In connection with the collection and processing of personal data of Website Users, we would like to inform you that: 

  1. The joint controllers of the personal data of Website Users using our services are: ATERIMA SA, ATERIMA Europe sp. z o.o. sp. k., Home Care Service sp. z o.o. and ATERIMA Europe sp. z o.o.
  2. The Joint Controllers can be contacted in writing by post at the following addresses: ATERIMA SA, ATERIMA Europe sp. z o.o. sp. k., ATERIMA Europe sp. z o.o. and Home Care Service sp. z o.o.: ul. Puszkarska 7m, 30-644 Kraków, In addition, contact is possible via e-mail at: datarequest@aterima-care.es.
  3. All Controllers have appointed a Data Protection Officer who can be contacted at the following e-mail address: iod@iods.pl.
  4. The personal data of Website Users will be processed for the following purposes:
    • providing our website services – for this purpose, we process information such as: IP address, cookie information, web browser data, data on activity on our website, session data, data voluntarily provided in comments under blog posts (Article 6(1)(a) and (f) of the GDPR),
    • conducting analyses of the quality of our services in order to improve their functionality and to compile statistics on the use of our website, using cookies, IP addresses, web browser data, activity on websites and sessions (Article 6(1)(f) of the GDPR),
    • responding to enquiries and requests contained in the contact form or conducting e-mail correspondence (Article 6(1)(f) of the GDPR),
    • presenting commercial offers and marketing information (Article 398 of the Act of 12 July 2024 Electronic Communications Law),
    • transferring User data to the business partners of the Joint Controllers for the purpose of receiving promotional and marketing information - on the basis of consent (Article 6(1)(a) of the GDPR),
    • sending free guides, e-books or other educational materials, based on consent (Article 6(1)(a) of the GDPR),
    • presenting and matching offers as a caregiver for the elderly and, consequently, transferring your data to the Care providers for the purpose of selecting the appropriate candidate for the position of caregiver (Article 6(1)(a) of the GDPR),
    • registration and participation in webinars, based on your consent (legal basis: Article 6(1)(a) of the GDPR).
  5. The personal data of Website Users left on our website may be transferred to processors in connection with the commissioned service of administration and technical support of the Website, including in particular:
    • publishers of analytical systems,
    • entities providing hosting, legal, advisory and marketing services.
  6. If appropriate consent is given, Website Users' data may be transferred to:
    • potential Care providers - for the purpose of selecting the appropriate candidate for the position of caregiver,
    • business partners - for the purpose of sending promotional and marketing information (the list of partners is made available upon request submitted by e-mail),
  7. Providing personal data is voluntary, but necessary to achieve the purposes indicated in point 4, as well as making the offer or providing further services.
  8. The personal data of Website Users will be processed:
    • until you stop using our website – in the case of website services,
    • for the duration of correspondence and may be deleted by the Administrator at any time after a request for deletion has been made,
    • until consent is withdrawn.
  9. Users of the Website have the right to:
    • the right to access your personal data, and to correct, delete, or restrict its processing,
    • the right to object to the processing,
    • the right to data portability,
    • the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal – if the processing is based on consent given to us;,
    • the right to lodge a complaint with the supervisory authority regarding the protection of personal data,
    • in the cases and under the conditions specified in the GDPR.
  10. The above rights may be exercised by contacting any of the Joint Controllers and the Data Protection Officer.
  11. Personal data will be processed in the form of profiling, solely for the purpose of matching the appropriate offer.
  12. The personal data of Website Users will not be transferred to international organisations or third countries. 

Remember: 

We process your data, such as name, first name, email address, telephone number, residential address, and other information necessary for contract execution. If you provide us with information about your health or the health condition of the person being cared for and you give your consent, we can process sensitive health-related data. 

If your data is processed based on your consent, you can withdraw this consent at any time. Please note, however, that upon withdrawal, you will no longer be able to use the services we offer, and the withdrawal of consent does not affect the legality of the data processing carried out prior to the withdrawal. The same principle applies to requests for the deletion of your personal data. Be aware that we may not always be able to delete your personal data immediately; for example, data must be retained for the legally required period after the conclusion of a collaboration. 

We will continue to process your personal data until you withdraw your consent, if consent is the basis for processing, or until the purposes for which your personal data has been processed are fulfilled, or until any legally specified deadlines expire, including those from statutes of limitations or other regulations. 

You can update and change your personal data at any time. In certain circumstances, such as when your data is processed for the purpose of direct marketing by the controller, you have the right to object to the processing of personal data.  

You can exercise the aforementioned rights by contacting us at: datarequest@aterima-care.es. 
If you believe that your rights concerning the protection of personal data have been violated, please inform us. This will allow us to effectively safeguard your rights.  

In processing personal data, we strive to ensure that it is properly secured and that unauthorized persons do not have access to it. For this purpose, we have implemented a range of security measures and appointed a data protection officer who liaises with the relevant supervisory authority. We guarantee the confidentiality of all personal data provided to us. 

We ensure that all legally required security and data protection measures are taken. Personal data is processed with due care and is adequately protected from access by unauthorized persons. The personal data that you provide directly to us is processed only within the territory of the European Union. (See the Cookie Policy in the section on data collection by third parties).  

However, remember that you should also take steps to protect your personal data. Do not share it with others unless necessary. 

III. Cookie Policy 

 Our website, like almost all others, uses cookies to ensure the best user experience. Cookies are small text files that are stored on your end device (e.g., computer, tablet, smartphone) and can be read by our IT system. 

Cookies enable us to: 

We use cookies to make your experience on our website more comfortable. The following third-party cookies may be used on our website: 

Upon your first visit to the website, you will be presented with information about our use of cookies. Accepting and closing this information indicates your consent to the use of cookies in accordance with this privacy policy. You can withdraw your consent at any time by deleting cookies and adjusting your browser's cookie settings. However, please be aware that disabling cookies can lead to difficulties in using our website, as well as many other websites that rely on cookies. 

Cookie files, often simply called "cookies," are IT data, specifically text files, stored on the end device of a website user and are intended for use on website pages. Cookies typically contain the name of the originating website, storage duration on the end device, and a unique number. 

What are cookies used for? 

Cookies are used for the following purposes: 

What cookies do we use? 

Our website uses two basic types of cookies: session cookies and persistent cookies. Session cookies are temporary files that are stored on the user's end device until they log out, leave the website, or turn off the software (web browser). Persistent cookies are stored on the user’s end device for the duration specified in the cookie file parameters, or until they are deleted by the user. 
Cookies used by partners of the service provider, including website users, are subject to their own privacy policies. 

Do cookies contain personal data? 

The cookies used on the website do not store personal data. 

Managing cookies: In many cases, the software used for browsing websites (web browsers) allows cookies to be stored on the user's end device by default. Website users can change their cookie settings at any time. These settings can be modified particularly to block the automatic handling of cookies in the web browser settings or to notify about each entry on the user's device. Detailed information about the options and methods for handling cookies can be found in the software (web browser) settings. 

Google Analytics 

We use analysis tools such as Google Analytics that collect anonymous information about your visits to our website, such as the sub-pages you have viewed, the duration of your stay on the website, or the transitions between individual sub-pages. This is related to the use of Google cookies. 

Facebook 

Our website integrates plugins from the social network Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins can be recognized by the Facebook logo or the "Like Button" on our page. An overview of the Facebook plugins can be found at https://developers.facebook.com/docs/plugins/. 

When you visit our website, the plugin establishes a direct connection between your browser and the Facebook server. As a result, Facebook receives information from your IP address about which pages we have visited. If you click the Facebook "Like Button" while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the website, have no knowledge of the content of the data transmitted to Facebook or how Facebook uses this data. More information can be found in Facebook's privacy policy at https://www.facebook.com/privacy/policy/.  
If you do not want Facebook to associate your visit to our pages with your Facebook account, please log out of your Facebook account. 

Google Maps 

This website uses the Google Maps service via an API. The service is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. 

To use Google Maps, it is necessary to store your IP address. This information is generally transmitted to and stored on a server by Google in the USA. The provider of this website has no influence over this data transmission.  The use of Google Maps is in the interest of an appealing presentation of our website and an easy findability of the places indicated on our website. This constitutes a legitimate interest within the meaning of Article 6 (1) (f) GDPR. 

More information on the handling of user data can be found in Google's privacy policy at https://policies.google.com/privacy.  

The administrator uses statistical analysis of website visitor numbers via Google Analytics (Google Inc., based in the USA). The administrator does not provide the operator of this service with personal data, but only anonymized information. The service is based on the use of cookies on the user's end device. Regarding the information about user preferences collected by the Google advertising network, users can view and manage the information resulting from cookies using the following tool: https://www.google.com/ads/preferences/. 

The administrator uses remarketing techniques that allow advertising messages to be tailored to the behavior of users on the website, which may give the impression that the user's personal data is used to track them, but in practice, no personal data is transferred from the administrator to the advertising providers. The technical requirement for carrying out this process is the activation of cookies. 

IV. Server Logs 

 The use of the website involves sending requests to the server where the website is hosted. Each request directed to the server is recorded in the server logs. Server logs capture your IP address, the date and time of the server, as well as information about the web browser and operating system you used. These logs are stored and maintained on the server. The data in the server logs are not associated with specific individuals who use the website and are not utilized by us for identification purposes. The server logs serve merely as auxiliary material for the management of the website, and their contents are shared only with those authorized to manage the server. 

 V. The Role of the Privacy Policy and Its Changes 

This policy serves an informative purpose and does not supersede legal provisions. Should there be a need to modify the policy, an updated version will be made available on our website. We are eager to address any questions you may have. Contact details can be found below. 

Data Protection Officer: datarequest@aterima-care.es. 

ATERIMA SA 

Puszkarska 7m 
30-644 Kraków 
daneosobowe@grupaaterima.pl 

ATERIMA Europe Sp. z o.o. Sp. k. 

Puszkarska 7m 
30-644 Kraków 
daneosobowe@grupaaterima.pl 

ATERIMA Europe Sp. z o.o.  

Puszkarska 7m 
30-644 Kraków 
daneosobowe@grupaaterima.pl 

Home Care Service Sp. z o.o. 

Puszkarska 7m 
30-644 Kraków 
daneosobowe@careservice.pl